There has been a distinct lack of day, week or any other sort of reflection notes this month which has made writing this public month note much more difficult. I started the month out with good intent to rectify my lack of time to reflect, blocking some time out to…

I returned to work after 10 days off and was immediately into some urgent work that I needed to understand and deliver by the next day alongside dealing a separate but frustrating issue. Positive thing was that both of these pressures were caused by the fact that work in these…

With all the bank holidays and some leave it made more sense to have a May monthnote rather than separate weeknotes so here is a summary of some of the things that happened this month. I have been speaking with colleagues in my interim portfolio area to understand more about…

What did I do to make a difference this week Out interim portfolio allocations were confirmed for the heads of design, user research and content so we know which areas of the business we are going to support over the next 3 months. I had a good think about the…

What I did to make a difference this week Had a day in the office which had relatively few online meetings and gave me opportunities for ad hoc conversations with another handful of colleagues that I wouldn’t have normally. A couple had been in meetings earlier this this week on…

What did I do to make a difference this week Theme for this week is probably looking back and looking forward. I had my end of year review with Tim where we discussed my achievements and performance this year and my goals for the next. It has been a challenging…

What did I do to make a difference this week We have been wrapping up this current phase of our inclusive design work and had the final show and tell this week. We have co-designed our definition of inclusive design and a framework for what it looks like in practice…

What did I do to make a difference this week This week the opportunity I had to get a very senior NHS stakeholder observing user research turned into reality. I had the pleasure to host the CEO of NHS England, Amanda Pritchard and the Director of Transformation Tim Ferris at…

What did I do to make a difference this week This week was a short week as I took 3 days off to use up annual leave. That said, I managed to pack quite a bit into those 2 days that I was at work. I led a team of…